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FREE DELIVERY ON ORDERS OVER £150

Customer Care

Shipping Policy

How your ZENCH order is prepared, dispatched and delivered.

Draft content

This page is a structured draft. Details marked “to be confirmed” await the official ZENCH COLLECTIONZ policy and final review before launch.

01

Delivery Information

Every order is inspected and carefully packaged before it leaves us. Delivery options and carriers will be listed at checkout.

To be confirmed by ZENCH COLLECTIONZ.

02

Processing Time

Orders are processed once payment has been confirmed. The standard processing window is to be confirmed.

03

Delivery Estimates

Estimated delivery times will depend on your location and chosen service.

To be confirmed by ZENCH COLLECTIONZ.

04

Delivery Zones

The countries and regions we deliver to will be published here.

To be confirmed by ZENCH COLLECTIONZ.

05

Delivery Fees

Delivery fees are calculated at checkout. Any free-delivery threshold shown on the website applies as advertised at the time of purchase.

To be confirmed by ZENCH COLLECTIONZ.

06

Tracking Information

Where available, tracking details will be shared once your order has been dispatched.

07

Delays

Occasionally deliveries may be affected by carrier disruption, customs or public holidays. We will keep you informed if your order is delayed.

08

Contact

For any delivery question, please reach our client care team through the contact page.

Still have a question?

Our client care team is happy to help.

Contact ZENCH