Draft content
This page is a structured draft. Details marked “to be confirmed” await the official ZENCH COLLECTIONZ policy and final review before launch.01
Return Eligibility
Eligibility criteria for returns will be confirmed in the official ZENCH returns policy.
To be confirmed by ZENCH COLLECTIONZ.
02
Return Window
The number of days within which a return may be requested is to be confirmed.
03
Condition Requirements
Items returned are generally expected to be:
- Unworn, unwashed and unaltered
- In original packaging with all tags attached
- Accompanied by proof of purchase
04
Return Process
The step-by-step return process will be published here. Until then, please contact client care before sending any item back.
05
Refund Information
How and when refunds are issued, including timelines and methods, is to be confirmed.
06
Non-Returnable Items
Certain items — such as custom-made or personalised pieces — may not be returnable. The final list is to be confirmed.
07
Contact
For return enquiries, please reach our client care team through the contact page.